HOW DO I PLACE MY ORDER?
Once you have chosen the products you would like to order, simply select the colour, size and quantity and add to your Shopping List. You can then either email to your budget-holder for approval or send directly to us as an order via our website. Please provide a purchase order number in the field provided.
If you prefer to submit an official purchase order, this can be done by email. We also accept telephone orders.
EMAIL info@incube.ltd.uk
CALL 01889 271 523
If you need advice on colour and size options prior to ordering, please call us and our friendly staff will be delighted to talk you through our products. Please note that actual colours may vary slightly from those shown on the website. If in doubt, please call for a sample.
WHAT IF I CHANGE MY MIND?
All our furniture and seating is made to order, as the large number of possible combinations of colours and sizes make it impossible for us to hold every item in stock. This means that we are unable to accept changes and cancellations to orders for furniture and seating less that four weeks prior to despatch.
Rugs, beanbags and plastic chairs can be returned if they are in perfect and unused condition but return carriage costs will be charged to the customer.
WHAT ARE YOUR PAYMENT TERMS?
All prices shown exclude VAT, which will be charged at the current rate at the time of invoicing. Invoices are issued at the time of despatch and payment is due within 30 days. Different payment terms may be applicable for organisations other than schools or local authorities - please call us for details. We accept payment by cheque or BACS only. Please note that we do not have the facilities to take payment by credit card or online.
HOW WILL MY ORDER BE DELIVERED?
As standard, Kerbside Delivery is free of charge for orders over £295 to most mainland UK addresses and is usually fine for most items. There is a £20 post and packing charge for orders under £295.
A surcharge may apply for deliveries to Scotland, Highlands, Northern Island, Islands or overseas - please contact us for a quote.
We also offer Van Delivery and an Assembly and Installation service for schools who need extra help with bringing their furniture indoors or even assembling it but please be aware that there is an additional cost for these services. Please see our Delivery page for further details.
WHEN WILL I RECEIVE MY ITEMS?
Please note that due to current ongoing supply chain issues, we are operating with extended lead-times at present. Please enquire for clarification.
As standard we do not deliver during the school holidays. If in doubt, please contact us to discuss delivery dates before placing your order.
We aim to deliver all items in perfect condition but if there are any damages, please notify us within 24 hours of receipt.
HOW DO I BOOK AN INSTALLATION DATE?
School holidays are very popular so book early to avoid disappointment!
Please call us to discuss a proposed date and then submit a formal order. We are unable to accept provisional bookings and a booking will not be considered secured until a formal order has been received.
* PLEASE NOTE - actual colours may differ slightly due to screen resolution limitations - if in doubt, please call for a sample. Prices are valid from 01.01.2023 to 31.12.2023 and are correct at time of publishing but may be subject to change. E&OE.