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Please read carefully!

We hope that this information will answer most of your questions but if there is anything else you would like to know, please call us on 01889 271 523 - we are always happy to help!

HOW DO I PLACE MY ORDER?

Once you have chosen the products you would like to order, simply select the colour, size and quantity and add to your Shopping List. You can then either email to your budget-holder for approval or send directly to us as an order via our website.

If you prefer to submit an official purchase order, this can be done either by email or fax. We also accept telephone orders.

FAX            01889 272 797

EMAIL        info@incube.ltd.uk

CALL          01889 271 523

When ordering, state your chosen colours and sizes where appropriate. If you need advice on options prior to ordering, please call us and our friendly staff will be delighted to talk you through our products. Please note that the actual colours may vary slightly from those shown on the website. If in doubt, please call for a sample.

 

WHAT IF I CHANGE MY MIND?

Furniture and seating are made to order, as the large number of possible combinations of colour and size make it impossible for us to hold every item in stock. This means that we can usually only accept changes and cancellations to orders for furniture and seating if we have not already started to manufacture it. Rugs, beanbags and plastic chairs can be returned if they are in perfect and unused condition, but return carriage costs will be charged to the customer.

 

WHAT ARE YOUR PAYMENT TERMS?

All prices shown exclude VAT, which will be charged at the current rate at the time of invoicing. Invoices are issued at the time of despatch and payment is due within 30 days. Different payment terms may be applicable for organisations other than schools or local authorities - please call us for details. We accept payment by cheque or BACS only. Please note that we do not have the facilities to take payment by credit card or online.

 

HOW WILL MY ORDER BE DELIVERED?

We offer three levels of delivery. As standard, Bronze Delivery is included in the prices shown and is usually fine for most items. Please be aware that schools with difficult access may experience some issues with palletised deliveries. In this instance, we also offer Silver Service and Gold Service for schools who need a little extra help bringing their furniture indoors or even assembling it - but please be aware that there is an additional cost for these services. Please see our Delivery page for further details.

 

WHEN WILL I RECEIVE MY ITEMS?

Our standard delivery times are:

Beanbags, Rugs and Plastic Chairs:  2-3 weeks              Furniture and Seating:  4-6 weeks

However, these are approximate and subject to change at particularly busy times. As standard we do not deliver during the school holidays. If in doubt, please contact us to discuss delivery dates before placing your order.

We aim to deliver all items in perfect condition but if there are any damages, please notify us within 24 hours of receipt.

 

HOW DO I BOOK AN INSTALLATION DATE?

School holidays are very popular so book early to avoid disappointment!

Please call us to discuss a proposed date and then submit a formal order. We are unable to accept provisional bookings and a booking will not be considered secured until a formal order has been received.


* Please note - actual colours may differ slightly due to screen resolution limitations - if in doubt, please call for a sample. Prices are valid from 01.01.2017 and are correct at time of publishing but may be subject to change. E&OE.